A digital book of reviews and suggestions has been introduced in the stores of the ATB trading network

The ATB-Market company has introduced a digital book of reviews and suggestions in the stores of the ATB trading network. 

Now each visitor of 1214 ATB stores can use an electronic service that allows you to leave a review using a smartphone, or an offer simply by scanning a unique QR code. 

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“Our development strategy is based on the interests and needs of our client, who is considered to be a business partner at “ATB”. We systematically approach the issues that are important for more than four million of our customers – comfort, convenience, guaranteed quality and affordable price. We succeed in effectively solving these problems thanks to the introduction of modern innovative solutions and additional client services, the creation of a comfortable and open environment for each of our customers”. 
Borys Markov, Chairman of the Board of Directors, CEO of ATB Corporation

How does the digital book of reviews and suggestions work?

  • Using a smartphone, the buyer needs to scan the unique QR-code of the store, which is located in the "Consumer's Corner".

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  • Fill in a special feedback/suggestion form and click on the LEAVE A FEEDBACK tab.

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All issued messages are registered in the CRM system and processed by the company's specialists in accordance with the current business processes.

It should be noted that since 2006 a call center has been operating in the company for all visitors of ATB stores. You can leave your comments and suggestions by calling the Hot Line 0-800-500-415.

ATB Corporation  is an association of large Ukrainian companies operating in such areas of business as asset management, retail, food production and sales. The corporation includes the retail company "ATB-Market", confectionery factory "Kviten’", meat factory "Favorite Plus". The flagship of the corporation's business is the ATB retail chain.

As of March 31, 2021, the ATB retail chain has 1,214 stores in 24 oblasts and 312 settlements in Ukraine. The company shows the highest rates of development in Ukraine for the last 10 years. Every day more than 4 million Ukrainians purchase at “ATB”.